Privacy Policy

The Thrive Hub Bromsgrove is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, store, and protect your data when you use our website or services.

Personal Data We Collect

We may collect the following information:

When you contact us:

Name
Email address
Phone number
Subject and message content

When enquiring or registering for services:

Contact information
Emergency contacts
Medical or support information (optional and given with consent)

When using our website:

IP address
Browser type
Website interaction data
Cookies (where permitted)

How We Use Your Data

We use your personal information to:

Respond to enquiries
Arrange tours, assessments, and placement discussions
Administer bookings and invoices
Provide relevant service updates
Ensure participant safety and wellbeing
Improve our website and user experience
Meet legal and safeguarding obligations

We will never sell or rent your personal information to third parties.

Legal Basis for Processing

We process your data under:

Consent (when you submit information voluntarily)
Legitimate interest (responding to enquiries, improving services)
Contract (when you are a service user)
Legal obligations (safeguarding, record keeping)

Sharing Your Data

We may share limited information with:

Local authorities (for funding, safeguarding, or assessment)
Emergency services (in urgent situations)
Professional support services (with consent)

All third parties comply with UK data protection law.

Retention of Data

We keep your personal data only for as long as necessary:

Enquiry details: up to 12 months
Participant records: up to 7 years (in line with safeguarding guidance)
Financial information: 6 years (HMRC requirement)

Data is securely deleted or destroyed when no longer needed.

How We Store and Protect Your Data

We use secure, encrypted systems and access controls to prevent:

Unauthorised access
Loss or theft
Modification or disclosure

Only authorised staff can access your data.

Your Rights

Under UK GDPR, you have the right to:

Request access to your data
Correct inaccurate information
Request deletion (in some cases)
Restrict processing
Object to processing
Withdraw consent at any time

To exercise these rights, contact: info@thethrivehub.co.uk

Cookies

We may use cookies to:

Improve website performance
Analyse traffic
Personalise content

You can control cookies through your browser settings.

Links to Other Websites

Our website may link to external websites. We are not responsible for:

Their content
Their privacy policies
Their data handling

We recommend reviewing their policies separately.

Concerns or Complaints

If you are unhappy with how we handle your data, you can contact:

Information Commissioner’s Office (ICO)
www.ico.org.uk
Telephone: 0303 123 1113